Returns & Refunds

To qualify for a return, the following conditions must be met:

• The return is requested within 14 days of delivery.
• The product is unused, in its original condition and complete packaging, with all accessories included.
• Proof of purchase is provided (order confirmation or invoice).
• The product is not from the list of non-returnable items under applicable consumer law (e.g. sealed software, custom-configured items, hygiene-sealed accessories with broken seals).

1. Email lmihajlovic13@gmail.com with your order number and the items you wish to return.
2. We will reply within [SUPPORT_RESPONSE_DAYS] business days with a Return Authorisation and shipping instructions.
3. Pack the product securely with all original accessories and the completed withdrawal form.
4. Ship to the address provided. Return shipping is the responsibility of the customer unless the product is defective or shipped in error.

Once we receive and inspect the returned product (within [INSPECTION_DAYS] business days), we will notify you of the outcome.

• Approved refunds are issued to the original payment method.
• Refunds are processed within 14 days of receiving the returned product, as required by Serbian consumer law.
• The refund amount covers the product price and original standard shipping cost; return shipping is not refunded unless the return is caused by our error.
• If the value of the product is reduced because of handling beyond what is necessary to test it, we may deduct an amount corresponding to the loss in value.

If your order arrives damaged or defective, contact us within 48 hours of delivery at lmihajlovic13@gmail.com with:

• Order number
• Photos of the outer packaging and the product
• A short description of the issue

For verified defects or shipping damage, Budget Gaming covers all return-shipping costs and will arrange a replacement, repair or full refund — whichever you prefer, in line with your statutory rights.

We do not process direct exchanges. To swap an item, return the original order for a refund and place a new order.