Shipping Policy

Orders are processed Monday to Friday, excluding public holidays in the Republic of Serbia.

• Standard processing time: [PROCESSING_TIME] business days from payment confirmation.
• Orders placed after [CUTOFF_TIME] CET are processed the next business day.
• During product launches, sales or holiday peaks, processing may take longer; updates will be sent to your email.

Estimated delivery times once the order has shipped:

• Serbia: [SERBIA_DELIVERY_DAYS] business days
• Western Balkans: [BALKANS_DELIVERY_DAYS] business days
• European Union: [EU_DELIVERY_DAYS] business days
• International: [INTL_DELIVERY_DAYS] business days

Delivery estimates are provided by our shipping partners and are not guaranteed. Customs clearance, weather and carrier delays may extend delivery times.

• Serbia — standard: [SERBIA_STANDARD_COST]
• Serbia — express: [SERBIA_EXPRESS_COST]
• Free shipping threshold (Serbia): orders over [FREE_SHIPPING_THRESHOLD]
• International: calculated at checkout based on destination and weight

Any applicable import duties, taxes or customs fees for international orders are the responsibility of the recipient.

We currently ship to: [SHIPPING_COUNTRIES_LIST].

We are unable to ship to:

• PO boxes (where the carrier requires a physical address)
• Military APO/FPO addresses
• Embargoed or sanctioned territories
• Locations where lithium-battery shipments are restricted by the carrier

If your country is not listed at checkout, contact lmihajlovic13@gmail.com — we may be able to arrange shipping on request.

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to appear in the carrier’s system.

If a package is returned to us due to an incorrect address, unclaimed shipment or refused delivery, we will contact you to arrange re-shipment. Additional shipping costs may apply.

If your package is lost in transit or arrives damaged, contact us within 48 hours of the expected delivery or actual delivery date at lmihajlovic13@gmail.com. We will open an investigation with the carrier and arrange a replacement or refund where appropriate.